Shipping policy
Last Updated: 28 July 2026
At Oz Pet Care, we're committed to getting your pet's new essentials to you as quickly and safely as possible. Thank you for choosing us!
Order Processing
- Orders are processed within 1 business day after payment is received.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak periods or promotions, processing may take slightly longer.
Shipping Times
Estimated delivery times are:
- Australia: 3–10 business days (most orders)
- In some circumstances, delivery may take up to 15 business days due to carrier delays, remote locations, or high shipping volumes.
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your order and delivery location. From time to time, we may offer free shipping promotions.
Order Tracking
Once your order has been shipped, you'll receive a confirmation email with tracking details so you can monitor your delivery.
Multiple Shipments
To provide you with the best selection of products, some items may be shipped from different warehouses. If this happens, your order may arrive in separate packages at no additional cost.
Delivery Delays
While we work hard to meet our estimated delivery times, delays can occasionally occur due to weather, customs processing, public holidays, or courier issues beyond our control. We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order. Oz Pet Care is not responsible for delays or additional costs resulting from incorrect or incomplete address information provided by the customer.
Lost or Damaged Parcels
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible with your order number. We'll work with the shipping carrier to resolve the issue promptly.
Contact Us
If you have any questions about your order or our shipping policy, please don't hesitate to contact our customer support team. We're always happy to help!
Thank you for shopping with Oz Pet Care—where Australian pet owners find quality products for their furry, feathered, and finned companions.