Frequently Asked Questions

Do you ship Australia-wide?

Yes! We offer fast and reliable shipping across Australia, so you can have your pet supplies delivered straight to your door.

What products do you sell?

Oz Pet Care offers a wide range of pet supplies and accessories for dogs, cats, birds, fish, and rabbits. Please note that we do not sell pet food.

How long does shipping take?

Delivery times vary depending on your location. Most orders are processed within 1–2 business days, with shipping times typically ranging from 2–8 business days within Australia.

Can I track my order?

Yes. Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details.

Do you offer free shipping?

Free shipping may be available on selected products or when your order meets our promotional minimum spend. Check our Shipping Policy for current offers.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other secure payment methods available during checkout.

What is your return policy?

If you're not completely satisfied with your purchase, please contact us within our returns period. Eligible unused items in their original packaging may be returned in accordance with our Returns Policy.

How can I contact customer support?

You can reach our friendly customer support team through our Contact Us page or by email. We're happy to help with product questions, orders, and general enquiries.

Are your products suitable for all pets?

Our products are designed for a wide range of pets. Please read the product descriptions carefully to ensure you select the right size and product for your pet.

Do you add new products?

Yes! We're always expanding our range with new, high-quality pet accessories and supplies, so be sure to check back regularly for the latest arrivals.